Hacienda Caracol

Guest Access

Interaction

Other things to note

This villa aims to provide our guests with all the best facets of a resort vacation in a much more intimate, private and personally tailored way. The finishing touch in this regard is the dedicated personal staff that stands ready to take on every burden from our guests shoulders. Our Villa comes with complementary maid service as well as high-speed Wi-Fi on site, allowing guests to stay connected back home. When booking with us, our full-service concierge team will be available to you at no extra cost. We are well established in La Riviera Maya, with years of experience in hospitality and tourism, so we are no strangers to the ins and outs of everything this magical town has to offer. We have strong relationships with various service providers as well as the top venues along the infamous beach road, allowing us to secure premium seating/table reservations for our guests with ease. Visiting for a special occasion? We love to celebrate! Allow us to make your trip extra special by incorporating any of our fun services such as decorations, customs cakes, a mariachi band or saxophonist. Let us know the details of your occasion so we can suggest options best tailored to your needs. Looking for a relaxing retreat? We offer many services within the comfort of your own home. We can arrange a private chef, bartender, massages and even private yoga and fitness classes for those looking to unwind without any additional travelling. From transportation, restaurant reservations, tours, bike rentals, scooter and ATV rental, excursions to massages, private yoga, private chef, private bartender, chartered yacht, professional photography—you name it. Whatever you may desire to compliment your stay, we can take care of it. We hold our guests’ experience to the highest standard, making it our pleasure to curate a custom trip for you, so we are delighted to further discuss the abundance of options available to you. – – – – – – – – –

ADDITIONAL INFO

Travelling outside of your home might come with unexpected situations; we strongly recommend our guests to purchase travel insurance, with a plan including cancellation flexibility. Given the Caribbean climate, there can be many changing factors to consider, such as extreme weather, that we have no control over. Seek coverage that includes transportation interruptions, lost and stolen items, injuries, and other common inconveniences. We only work with one chef, external vendors are not allowed in the property for security reasons. Please note that you may not bring outside staff into the property under any circumstances unless pre authorized by our concierge team. Pool maintenance will be between 8am – 12pm Towels are changed for free every 3 days. If you would like them to be changed more frequently, we can arrange that for an additional fee. We are happy to host children of all ages. That being said, it is the responsibility of the guardian or parent to monitor their children AT ALL TIMES to avoid accidents. The house may contain areas where the children may require special surveillance, such as swimming pools, stairs and balconies. In the Mayan jungle the presence of mosquitos is usually common, so we recommend bringing mosquito repellent. We also fumigate regularly to help keep the mosquitos at bay.