Terms of Service

These Terms of Service govern your use of the Tulum Holiday Villas website (tulumholidayvillas.com) and any services provided through it. By using our website, you agree to these terms.

About Tulum Holiday Villas

Tulum Holiday Villas is a direct-booking platform that connects travellers with luxury villa owners and managers in Tulum and the Riviera Maya. We facilitate introductions and inquiries but are not a party to the rental agreement between you and the property owner or manager.

Inquiry and Booking Process

Submitting an inquiry through our website does not constitute a booking or reservation. A booking is only confirmed when:

• The property owner or manager confirms availability in writing
• A rental agreement is signed between you and the property
• A deposit or full payment is received by the property

All payments are made directly to the property. Tulum Holiday Villas does not process payments or hold funds on behalf of guests or property owners.

Our Role

Tulum Holiday Villas acts as an intermediary to facilitate direct bookings. We are not responsible for:

• The condition, description, or availability of any property
• The terms, cancellation policy, or payment structure set by the property
• Any disputes between guests and property owners or managers
• Any third-party services arranged through our concierge team

Property Listings

All properties listed on our website are presented in good faith based on information provided by the owner or manager. We do not guarantee the accuracy of property descriptions, photos, or availability. We encourage guests to confirm all details directly with the property before booking.

Concierge Services

Concierge services arranged through Tulum Holiday Villas are provided by independent third-party suppliers. We coordinate these services on your behalf but are not liable for the quality, safety, or delivery of services provided by third parties.

Intellectual Property

All content on this website — including text, images, design, and code — is owned by or licensed to Tulum Holiday Villas. You may not reproduce, distribute, or use any content without prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Tulum Holiday Villas shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or any bookings made through it.

Governing Law

These terms are governed by the laws of Mexico. Any disputes arising from your use of this website shall be subject to the jurisdiction of the courts of Quintana Roo, Mexico.

Changes to These Terms

We may update these Terms of Service periodically. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

Contact

For questions about these terms, contact us at:
[email protected]